Refund policy

Refund

We are confident that you will love your jewellery and each piece is thoroughly inspected by our qualified Australian jewellery team prior to delivery. We will gladly offer a refund on any jewellery 'setting' that is faulty or not as described due to a manufacturing reason. Although this scenario is highly unlikely, we would like our customers to have peace of mind when purchasing from us.

In the case of a faulty setting, a refund will be applied to the jewellery setting 'only' and refunds will not include the retail cost of your gemstones.

To be eligible for a refund, your item must be unused, no scratches, no sign of wear and in the same condition that you received it. It must also be in the original packaging and the packaging must be in its original condition. 

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund - Please read our repair policy below.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund for your jewellery setting only will be processed and we will reimburse you for the shipping costs for returning your item to us. Please keep your shipping receipts. Your center gemstone will also be removed from the setting and returned to you via registered / insured mail with Aus Post. 

If your refund request is denied, your shipping costs wont be reimbursed. We will send you a quote for the repair and return shipping costs, if you agree you will need to pay this in prior to the repair work . Please read our repair policy below. 

Repairs

Please note, jewellery is fragile and normal daily wear and tear can have an impact on jewellery. Please read our jewellery care guide to ensure that your jewellery piece is receiving optimal care. We will gladly assist you with any repairs that may be required and cover the cost of your repair if it is due to a manufacturing reason. But all cost must be covered by the purchaser if damages or missing parts are not due to our error. This will be determined by our jeweller and communicated with you, the purchaser - Please read shipping for returned items below.

Shipping for returned items

To complete your return, we require a receipt or proof of purchase and an email outlining the situation and photos of your jewellery item. Once these have been discussed, please ship your item back to:

Address: Waterman Business Centre Suite 90 Level 2 U/L40, 1341 Dandenong Rd, Chadstone VIC 3148

All shipping costs must be covered by the purchaser. Please note all returns require appropriate postal insurance which can be organised by Australia Post, as we will not take responsibility for any items lost damaged or stolen during this time. Please keep your receipt.

We recommend, registered mail which includes tracking, signature on arrival and insurance to cover the cost of your item. Please discuss this with us if you need any assistance. 

Lifetime customer satisfaction 

Highly unlikely, but If you have any ongoing issues with your ring due to a manufacturing reason, we will remake your setting free of charge to ensure that you are satisfied and feeling good about your purchase.  

Change of mind

We do not offer a refund or exchange for 'change of mind purchases' once you have received the item. However if you have placed the order accidentally on the wrong item, please let us know immediately as we may be able to apply your payment to another design only if we are informed immediately and only if we have not yet commenced production of your item. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.